Terms of Sales

ARTICLE 1: OBJECT

- These general conditions of sale specify the rights and obligations of the Internet user (hereinafter the “Customer”) with regard to the products sold in the electronic catalog of the website www.lamomebijou.paris (hereinafter the “Customer”). Site") as part of a distance selling system.

- The contract, established in the event of an effective order, is subject to the regulations on distance selling, as resulting in particular from the Consumer Code, as well as the specific provisions referred to below.

- The order implies irrevocable acceptance of the general conditions of sale. The Client declares that he has the capacity to enter into this contract, that is to say, that he is of legal age and is not under guardianship or curatorship.

- Unreserved acceptance of these general conditions of sale will consist of the Customer checking the box “I accept the general conditions of sale”. Checking this box will be deemed to have the same value as a handwritten signature from the Customer.

ARTICLE 2: IDENTIFICATION OF THE AUTHOR OF THE OFFER
The author of the offer is:
LA MÔME BIJOU SARL (hereinafter the “Company”)
Head office: 68 rue Lafayette, 75009 Paris
SIRET: 79029885500012 - Share Capital: 1500.00 euros
VAT: FR73 790298855

Customer service :
Email: contact@lamomebijou.paris
tel: 01 53 34 61 33

ARTICLE 3: PRODUCTS

- The products offered for sale are those appearing on the Site on the day of consultation of the Site by the Customer.

The Site does not sell second-hand, defective or quality products below the standards offered on the market. Some of our pieces are unique examples; others can be made from natural stones.

- We draw the Customer's attention to the fact that the photographs illustrating our products may be slightly different from reality due to the Customer's screen settings and the lighting during photography.

In addition, as these are artisanal creations, the items may present irregularities in finish, differences in format and/or colors inherent to this type of manufacturing which cannot be considered major defects. The Company's liability cannot be called into question, the validity of the order cannot be affected.

- The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the Company in any way. Customers can obtain additional information by contacting the Company's Customer Service by telephone.

ARTICLE 4: PRICE
The prices displayed are indicated in euros.
- In the event of delivery of products outside French territory, customs taxes and formalities are the responsibility of the recipient.

ARTICLE 5: ORDERS
- The creation of a personal account is not obligatory to place an order on the Site. The Customer also has the possibility of ordering by completing the “instant order” form offered by the Site and following the instructions.

- After checking the content of his order, as well as the total cost thereof (products ordered, shipping costs, optional options), and correcting any errors, the Customer will definitively confirm it at the payment stage . This confirmation will be worth conclusion of the contract.

- Once the contract has been concluded, the Company will send the Customer, by email, a receipt for their order containing a summary of the information entered on the order form, as well as a link redirecting to a withdrawal form. The order invoice will also be provided as an attachment to the email sent to the Customer.

- The languages ​​available to conclude the contract with the site www.lamomebijou.paris are French and English.

ARTICLE 6: MEANS OF PAYMENT
- For payment of the price of the products and shipping costs, the Customer will follow the terms indicated in the order form.

- The Customer has the option of paying for their purchases by payment card or by PAYPAL.
Accepted payment cards are: CB, MasterCard®, Visa®.

- In the event of payment by PAYPAL, the Customer expressly acknowledges having read and accepted the general conditions of PAYPAL, which is solely responsible for the processing of personal data relating to means of payment entered by the Customer.

- During payment, the bank requests personal information from the Internet user in order to verify the identity of the card holder and validate the transaction. The Customer must transmit his bank card number, depending on the type of card, its expiry date as well as the cryptogram number (3-digit number appearing on the back of the bank card).

- The Customer guarantees to the Company, when validating his order form, that he is in good standing with the issuer of the payment card.

- Financial information will be transferred using an encrypted protocol, to PAYPAL or other banks providing services related to remote electronic payment, without third parties being able to access it under any circumstances.

ARTICLE 7: DELIVERY
7.1 Availability and shipping time
- Immediate availability of products is guaranteed if the words “Add to cart” are indicated on the product sales page at the time of purchase.

- Any order placed on the Site will generally be processed and shipped within 24 hours of receipt of payment (excluding weekends and public holidays) unless otherwise indicated by us. An email will be sent to confirm order processing and shipping.

7.1.2 Shipping Custom Jewelry Orders
- So-called “special” orders include the personalization of a piece of jewelry (particularly engraving)

- In accordance with the provisions of article L221-28 of the Consumer Code, products corresponding to these special orders cannot be exchanged or refunded .

7.2 Delivery times
- The Site delivers throughout the European Union as well as the rest of the world. The ordered product is delivered to the address appearing on the Customer's order form. The delivery address may differ from the billing address.

- The delivery time depends on the delivery address as well as the delivery method selected by the Customer. Any possible delay linked to customs clearance of exported goods does not engage the responsibility of the Company.

International delivery (excluding mainland France, Monaco and Andorra) must be carried out by the carrier Fedex or DHL.

Prices and delivery methods: see DELIVERY, EXCHANGE AND RETURN page

- In the event of damage, the Customer expresses his reservations precisely and clearly on the delivery note, a duplicate of which is sent by the Post Office or by the carrier to the Company. In this regard, it is the Customer's responsibility to check the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out as soon as the Customer, or a person duly authorized by him, has signed the delivery note presented by the post office receiver or by the carrier.

- Despite the care taken in preparing orders, a product may be missing, or an error may have occurred during preparation. If you notice such an error, please report it to us by email at contact@lamomebijou.paris within a maximum of 48 hours following receipt of the order.

ARTICLE 8: RIGHT OF WITHDRAWAL (EXCLUDING PERSONALIZED JEWELRY)
- In accordance with the provisions of articles L221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days to withdraw from their purchase, without having to provide any reason.

The fourteen (14) day period runs:
- from the day on which the customer or a third party, who is not the carrier, designated by the Customer received the ordered item,

- or, in the case of an order for several items delivered separately, from the day on which the Customer, or a third party who is not the carrier, designated by the Customer received the last item.

- The Customer must notify the Company by completing the form below, from their customer account on the Site. In the event of non-creation of an account, it is also possible to issue a withdrawal request either by sending the withdrawal form below, or by sending an unambiguous declaration, by:
- Email to contact@lamomebijou.paris or by
- Postal mail sent to LA MÔME BIJOU SARL – E-Shop – 68 rue Lafayette, 75009 Paris (postmark taken as proof)

WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract).

- I/We [*] hereby notify you of my/our [*] withdrawal from the contract relating to the sale of the goods [*]/for the provision of the service [*] below

- Article ___[reference]_____________

- Ordered on [*]/received on [*]: ______________

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the event of notification of this form on paper)

- Date

[*] Delete what is unnecessary.

- The Customer must return the product within fourteen (14) days following notification of withdrawal to the following address, the return costs being the responsibility of the Customer:
LA MÔME BIJOU SARL, 68 rue Lafayette, 75009 Paris

After receipt and verification of the products returned by the Customer, the Company will reimburse the payments received within fourteen (14) working days and in the event of return of a global order (all of the products ordered in a single order) the shipping cost. Delivery costs reimbursed will be based on the standard (most economical) delivery method. If the Customer has chosen a delivery method other than the standard delivery method, the additional costs charged will not be refunded.

- However, we will only accept the exchange and refund of jewelry if all of the following conditions are met:
1) The product must not have been worn, worn out, modified, washed or damaged.
2) The product must not have been made to measure. (see Special orders 7.1.2)
3) The product must be returned in its original packaging accompanied by the purchase invoice.

- In the event that the return of the product by the Customer is due to an error by the Company such as a missing product in the order or a non-compliant product received (subject to article 3 hereof) or a lack of manufacturing of the product, the Company undertakes to reimburse, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.

The Customer must report the error by email to the address contact@lamomebijou.paris within a maximum of 48 hours following receipt of the order.

- No reimbursement can be made for the benefit of the Customer who has not exercised his right of withdrawal under the conditions of this article.

- Upon receipt of the returned product, the refund will be made according to the buyer's wishes in the form of a credit valid for 6 months on the Site or a refund credited directly to their bank account or Paypal account depending on the method payment method used when ordering.

ARTICLE 9: GUARANTEES

All Products benefit from the legal regime of the guarantee of conformity provided for in articles L217-4 et seq. of the Consumer Code.

Under this guarantee, when the legal conditions are met, the Customer has a period of two (2) years from receipt of the product to request repair or replacement subject to cost conditions. provided for by article L217-9 of the Consumer Code. The Customer is exempt from providing proof of the existence of the lack of conformity during the six (6) months following delivery of the goods.

The products also benefit from the legal regime of the guarantee against hidden defects within the meaning of article 1641 et seq. of the Civil Code.

Under this guarantee, the Customer can choose between canceling the sale or reducing the price of the product.

ARTICLE 10: CUSTOMER SERVICE
- For any request for information or for any complaint, the Customer will contact customer service at the following address: contact@lamomebijou.paris

- Customer service can also be reached by telephone from Monday to Friday (10 a.m. - 6 p.m. French time) at +33 01 53 34 61 33
In the event of a complaint, the Customer may first contact customer service.

As a second recourse, if he has not obtained a satisfactory response from customer service, the Customer can contact the Médicys Mediation Center. The mediator can be contacted on the internet at the following address: www.medicys.fr .

The Mediator can also be contacted by post at the following postal address: Médicys – 73, boulevard de Clichy 75009 Paris.

The Customer must prove having contacted customer service for the first time. The Médicys mediator will then process the Customer's request if it is admissible.

ARTICLE 11: INTELLECTUAL PROPERTY

The Site is the property of the Company. It is protected by international copyright laws and treaties, as well as other intellectual property laws and international treaties.

All rights relating to the Site and the overall concept of the Company's activity, to their original and innovative character, in particular the intellectual property rights on the texts, literary and artistic creations, graphics (including photographs ) and audiovisual, computer developments, HTML developments and other intellectual works and, more generally, all creations likely to be protected by intellectual property law such as images, logos, formatting, graphic charter, structure, ergonomics, color codes, typography, fonts, basic graphic elements, graphic organization of screens, layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly operated by the latter, without any limitation. The Client undertakes not to directly or indirectly infringe the Company, the Site, or the rights of the Company.

ARTICLE 12: PERSONAL INFORMATION AND COOKIES
- Delivery of the order requires the provision of a certain amount of personal information concerning the Customer, namely their last name, first name, postal address, date of birth, telephone number, email address. The data collected is necessary for the Company to comply with its obligations, in particular for the validation of the order, as well as for the execution of the delivery. The Customer who does not wish to provide this information will not be able to order on the Site.

- These data are kept for this sole purpose and the Company undertakes not to use them in any other context, nor to transmit them to third parties, without the express consent of the Customer or outside of the cases provided for by law. The data controller, except with regard to data relating to payment, is the Company, whose contact details are indicated in article 2. Customer contact details are kept for a period of 3 years from the end of the business relationship. This data is kept in secure conditions, according to current technical means, in compliance with the provisions of law n78-17 of January 6, 1978. The Company's CNIL declaration number is 1995781.

- The transmission of information on the Site takes place in a secure context using the protocols in force on the Internet.
- Payment card numbers are not stored on the Site but on the secure site of our banking establishment.

- In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose personal data concerning you. To do this, simply send us a request online or by mail, indicating your surname, first name, address and, if possible, your customer reference at the following address: LA MÔME BIJOU SARL 68 rue Lafayette, 75009 Paris

- Use of cookies: Under its own responsibility or that of a third party engaged to provide tracking services, the Site may use cookies when an Internet user browses the Site. Cookies are files sent to the browser via a web server in order to record the activities of the Internet user throughout the time he is browsing.

The use of cookies allows the server where the Site is located to recognize the web browser used by the user in order to facilitate their navigation as much as possible, allowing, for example, access to users who are already registered to access areas , services, promotions or competitions which are exclusively reserved for them without having to register for each visit. Cookies are also used to measure audience and traffic metrics as well as to monitor progress and number of entries.

- Guarantees on the use of cookies: The cookies used by the Site are only associated with anonymous users and their computer and do not provide references allowing users' personal data to be deduced.

- Certain cookies are used by third parties (e.g. Google) to transmit data to the Company on the effectiveness of its promotions. Cookies do not, under any circumstances, obtain personal information allowing the identification of a particular user.

The cookies used on the Site are, in any case, of a temporary nature, having the sole purpose of making subsequent transmission more efficient. No cookie used on the Site will have a period of force of more than two years.

- The Customer has the option of configuring their browser to be notified of the receipt of cookies and to refuse installation on their device.

By eliminating cookies from the Site or deactivating them, the Internet user runs the risk of not being able to access certain features of the Site.

- To use the Site, it is not necessary for users to allow the installation of cookies, but they will have to restart the session as such in each of the services whose provision requires prior registration or session start.

- What types of cookies does the Site use?
The Site uses four types of cookies:

- Technical cookies: They allow the Internet user to browse the Site and use features such as the shopping cart or the Wishlist.

- Analysis cookies: The Site uses Google Analytics cookies to quantify the number of users who visit the Site. These cookies make it possible to measure and analyze the way in which Internet users navigate the Site. This information allows the Company to continually improve its services and facilitate the purchasing process for users of the Site. To learn more about this, you can visit the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

- Personalization cookies: When the Internet user browses or purchases on the Site, the Site will remember their preferences (for example, their tastes or preferred language). Thanks to these cookies it is possible to offer a simpler, faster and more personalized browsing experience for users.

- Advertising cookies: These cookies are used to display important announcements to users. Additionally, they limit the number of times each user views an ad and help the Company measure the effectiveness of its advertising campaigns. By browsing the Site, the user accepts that the Company downloads this type of cookies on their device and makes consultations when the user visits the Site in the future.

- The Site may contain links to other websites with privacy policies different from those of the Company. In this sense, the Company assumes no responsibility for the content or practices of the linked sites. The Company recommends that users of the Site review the privacy policy of all websites to which they can access through the Site.

The Site's servers will be able to automatically detect the IP address and domain name used by users.

- An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of the data in order to obtain purely statistical measurements allowing us to know the number of visits made to the Site, the order of visits, the access point, etc.

ARTICLE 13: APPLICABLE LAW
- These general conditions of sale are governed by French law, with the exception of any other applicable international convention including the Vienna Convention on the international sale of goods of April 11, 1980.

ARTICLE 14: MODIFICATIONS AND UPDATES
- The general conditions of sale are modified regularly, particularly in consideration of possible normative changes. The new general conditions of sale will apply on the date of their publication on the Site.

ARTICLE 15: MISCELLANEOUS
If any of the clauses herein proves to be void or inapplicable by virtue of a law or regulation or following an enforceable decision of a competent court, the Parties expressly agree that this contract will not be affected by the nullity of the clause in question.

The fact that one of the parties does not require at any time the strict execution by the other party of any provision or condition of these General Conditions will not be deemed to constitute a definitive waiver of this provision or condition.